FAQ

1. Where do you ship from?

We are glad to bring our customers great value and service. That’s why we ship from our warehouses in the United States, Europe, and Asia, depending on the quickest route and stock available.
Our handling time takes 1-3 business days. Then the orders are handed over to our shipping partners depending on your location and the fastest available service.
It’s absolutely free on all orders over $80. Fill your cart and enjoy the perks of free worldwide shipping.
Shipping can take 5-15 days, depending on your location. Once your order has passed the required checks and been marked for shipping, you will receive an email with the shipment tracking number.

For additional information about your package, don't hesitate to get in touch with our customer support service at info@smartkidsbook.com

We will email you the corresponding delivery information as soon as we send the package. You can track your parcel by clicking on the "View your order" link.
If you place an order containing multiple products, each may be shipped from a different international warehouse, depending on availability and the quickest delivery time. If a toy is popular and on backorder, we might send packages separately and at different times to deliver the ones available as soon as possible.
Yes, your payments are 100% safe and secure.

We receive credit card payments via the most trusted payment gateways. Your personal information is always confidential and never stored or kept. We have also integrated secure PayPal payments to allow you to make purchases using your PayPal account.

All costs, including any applicable taxes, are included in the price you see on our website. There are no additional fees.
All our prices are listed in USD.
You can copy/paste it or type it into the designated field at the checkout. The area is marked “Discount code.” After you put it in, press “Apply.”
Yes. Pick an e-gift card depending on the amount you wish to spend.
Once you’ve purchased a gift card, you will receive a coupon code in your inbox that equals the amount shown on your e-gift card. You can copy/paste it or type it into the designated field at the checkout. The area is marked “Gift card or discount code.” After you put it in, press “Apply.”
If you make a request before your order is shipped, we'll cancel it and make a full refund. If your order was already shipped, a returns process is required.
No worries! Contact us right away and we'll help guide you through the process.